Booking promo fares can be done via the online website of Cebu Pacific, via accredited travel agencies, or via the official Cebu Pacific ticketing offices and branches.
Locate the nearest Cebu Pacific ticketing branch if you want to avail of promo tickets.
As of this 2017, there is no company-owned ticketing office of this airline in Mindanao. There are several branches in Metro Manila and Cebu, there is also an office in Cavite, Hong Kong, and Korea. If you are not from these mentioned places, it’s best to book online or visit your trusted travel and tour agency.
Cebu Pacific Branches and Location
Branch: Cebu Pacific EXPRESS office
Location: Terminal 4, Domestic Road, Pasay City
Business Hours: 6 AM – 8 PM, Monday to Sunday
Branch: Cebu Pacific KIDZANIA MANILA
Location: Park Triangle, 3245 North 11th Avenue, Bonifacio Global City, 1634 Taguig City
Business Hours: 9 AM to 5 PM, Mon to Fri | 9 AM to 8 PM, Sat and Sun
Branch: Cebu Pacific ROBINSONS GALLERIA
Location: West Lane, Level 1, Ortigas Ave. cor. ADB Ave. Quezon City
Business Hours: 10 AM to 9 PM, Monday to Sunday
Branch: Cebu Pacific ROBINSONS PLACE IMUS
Location: Level 4, Aguinaldo Highway Imus, Cavite
Business Hours: 10 AM to 9 PM, Monday to Sunday
Branch: Cebu Pacific ROBINSONS PLACE MANILA
Location: Level 1 Adriatico Wing, Pedro Gil cor. Adriatico St. Ermita Manila
Business Hours: 8 AM to 9 PM, Monday to Sunday
Branch: Cebu Pacific TERMINAL 3 Office
Location: Level 3, Departure Hall, NAIA Terminal 3, Andrews Ave., Pasay City
Business Hours: 24 Hours, Everyday
Branch: Cebu Pacific TAGUIG BGC TICKET OFFICE
Location: Park Triangle, 3245 North 11th Avenue, Bonifacio Global City, 1634 Taguig City
Business Hours:9 AM to 5 PM, Monday to Friday | 9 AM to 8 PM, Saturday and Sunday
Branch: Cebu Pacific CEBU AIRPORT TICKET OFFICE
Location: Mactan Cebu International Airport Lapu-Lapu Airport Road, Lapu-Lapu City, Cebu
Business Hours: 24 Hours, Everyday
Branch: Cebu Pacific ROBINSONS FUENTE
Location: Fuente Osmena, Cebu City
Business Hours: 9 AM to 8 PM, Monday to Sunday
Branch: CEBU PACIFIC AIR Hong Kong Sales Office
Location: Unit 407, 4th Floor Mirror Tower, Mody Road, Tsimshatsui East, Kowloon, Hong Kong
Contact Numbers: (852) 2722-0609 or (852) 2722-1499 | Fax: (852) 2722-1993
Branch: CEBU PACIFIC AIR Korea Sales Office
Location: 7th Floor Section B, Donghwa Building, Seosomun-ro 106, Jung-Gu, Seoul, Korea
Contact Numbers: (822) 6971-7900 or (822) 6971-7929 | Fax number: (822) 6971-7960
For Ticket Refund Visit Cebu Pacific Office
*If you are refunding terminal fees on unused flights paid for via payment center, this can only be done via a branch-office of Cebupac. You need to visit one to file your claim.
*If you are refunding terminal fee for tickets purchased using credit card, atm card, or paypal – you can just call the hotline to process your ticket refund. The company will credit back the terminal fee portion of your purchased ticket to the payment method used, after a week or two.
Tickets bought during a promo fare are non-refundable, except for the terminal fee portion for flights originating from Manila, Cebu, Kalibo.
Cebu Pacific Reservation Hotlines
Should you have concern about your ticket, flight changes, flight schedules, get go points claiming, GetGo fights, or if you want to make a booking reservation call Cebu Pacific hotline numbers.
- Manila +632-7020-888
- Cebu +6332-230-8888
- Hong Kong +852-397-33800
- Australia +612-9119-2956
- Singapore +65-315-80808
- U.S.A. +1-855-5-CEBPAC
- Korea +822-6971-7950 to 51
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Calimah panambulan says
I am asking the management why we cannot purchased 40kilos baggage from guangzhou to Philippines and why other parts of countries can purchased this has been my question everytime am asking for another kilo for my baggage allowance please answer it asap..,they only give me 20kilos because theres no more kilos ouchh each passenger specially international flights is allowed to have 40kilos if they want am i right…
Jacinto Edwin P. Caguiat says
Dear Cebu Pacific,
I had purchased air fare ticket from Manila to Bacolod (booking ref #EE4B8Z) for April 23 and return April 26 for 4 persons (Paulo Villarta, Princess Apple Minoc, Jacinto Edwin P. Caguiat and Marimar Evoces) via 2Go Ticketing @ Sta Rosa Hub for P24,740.96 + P1,600.00 (service fee).
How and where could I have this reimbursed?
Thanks,
Edwin