Can you refund a Cebu Pacific promo ticket? We have an answer for you!
Do you have a Cebu Pacific ticket bought during a promo fare like Piso Fare for 2019 or 2020 flights? Then you can’t fly on your scheduled day? Or kailangan talagang ipostpone, so you are thinking how much will be the rebooking fee or if you can refund?
Find out the answer on this post by our Piso Fare Philippines team. Or you can also go to the website of this airline at www.cebupacificair.com and search for more info there.
Promo Tickets are Rebookable but not Refundable and Reroutable
Tickets bought during a promo or “seat sales” are non-refundable, but you can rebook.
Promo fares tickets are re-bookable subject to the following fees:
If the ticket you are currently holding is for domestic flights: Php 1,200
If it’s for International Short-haul flights: Php 2,000
If it’s for International Long-haul flights: Php 2,500
PLUS you have to pay the fare difference.
**Promo fares are non-reroutable. So if you originally booked for Cebu, you can’t request your ticket bought during a promo to be rerouted to a new destination, say Coron.
*Promo fares are also not eligible to be stored in a Travel Fund.
EXAMPLE SITUATION:
Let’s assume that you have a ticket you bought during a piso fare 2019 promo to Boracay (Caticlan) from Manila, this is for March 15, 2019. Let’s say total cost of promo ticket is P550, all-in-fares.
Then come January 8, 2019, you are absolutely sure that you can’t fly to Boracay on March 15,2019 for some personal reason.
Can you ask Cebu Pacific for refund? The answer is No, since you bought this ticket during a piso fare promo.
Can you request to rebook your ticket? Yes! But wait, how much are you going to pay?
Let’s assume again that instead of March 15,2019, you want to rebook to April 1,2019. The regular ticket for April 1 2019 Manila to Caticlan Boracay route sells for all-in-fare of P3,800.
Let’s compute for your total rebooking fee.
Rebooking fee: P1,200
Ticket price difference: P3800 – P550 = P3,250
Total rebooking fee: P1,200 + P3,250 = P4,450
Sobrang mahal and lugi ka if this is really the case!
So what do we suggest here in PisoFare.ph?
PisoFare.PH recommend that instead of re-booking, what you should do is wait for a new promo that includes April 1, 2018 in the travel period, so you can buy a NEW ticket.
Just forget about the first ticket you bought to Boracay, no hard feelings, kalimutan mo na. Who knows, you will chance upon a new piso fare promo for all domestic destinations by Cebu Pacific, then you will just pay less than a thousand instead of more than P4,000.
But say, if you think the total cost of rebooking is more or less the same as what you will pay for a new ticket for your chosen travel date, then go ahead, rebook. What is important is you compute first the alternative option, so you can evaluate the situation better and be able to decide wiser too. Baka sakali maka-save ka pa. Alrighty? 😀
If it is Cebu Pacific Airline itself which cancels your flight or postpone it to a later flight that will leave at least an hour later from your original flight time, then you can rebook your ticket WITHOUT ANY CHARGES, you can also put it into a travel fund, or you can accept the offered new flight.
In this situation, the flight change is initiated by the airline, therefore passengers are not penalized. To make changes to your booking under this case, you need to call the hotline of Cebu Pacific.
For more tips and passenger travel advice as well as the latest promo fares especially for 2019 to 2020, LIKE us on Facebook PISOFARE.ph.
We bring you the best promotions from Cebu Pacific, Air Asia, Philippine Airlines and more airline companies!
As a start, this is the newest Cebu Pacific Promo for travel period March, April, May, June 2019. Fares are offered as low as 499 pesos base fare rates.
Fly Wiser! Travel well!
ryan says
Haha! We just computed rebooking for a MNL-NRT roundtrip flight because we can’t go on our specified date… mas mura nga yung book a new flight and just
cryforget about the first booked flight.*sigh*
emz says
eh panu naman if nka book n kme and akto n nasa airport tpoz bglang n offload s imigration dahil my kulang n papers pnu ung ticket namin ma rebook pa ba or what?
PisoFare Philippines says
Hi changes for tickets must be atleast 4 hours before the flight… so before your flight, make sure that you complete papers first before booking any tickets.
Bhie says
Hi we booked a one way ticket today for Dec 14, it so happen that the date I booked was incorrect should be Dec 7, I’m flying with my family so I have 5 tickets. Please advise if the 1,200 rebooking fee will apply per person or 1,200 for all of us. Thank you.
Zara says
Do you know that when the fare difference is like lower in new booking than your original one, they don’t add that “difference” to your credits. I mean to be consumed for all the rebooking costs na lang sana. Nonsense fare difference!
Jeng says
Gusto ko sanang magparebook bukas na ang alis namin nang anak ko pero may kailangan pa akong gawin dito sa pinas papuntang taiwan fare promo ung nabili kong ticket nagamit kuna ung isa papunta sa pinas ang gusto kulang pa rebook ung pabalik namin sa Taiwan
…sana po. May makasagot sa katanungan ko
Jeng says
Pwedi ba akong mag parebook kung fare promo ung tickets namin nang anak ko kc may gagawin pa kc akong importanting bagay dito…ung ipapachange ko ung pabalik….
PisoFare Philippines says
Please read po muna terms and conditions ng tickets nyo if pwede po ang refunds
Lujille says
Hi, i booked a return ticket in cebu pacific but was not able to make it on my flight date but wanted to use my return ticket instead. Is it possible? Thank you.
Dhine says
Hi po.. need parin ba magbayad ng rebooking fee kahit na hndi itutuloy un ticket na pina rebook? nag pa rebook kase ako tapos mali un nailagay ko..same sa date pdn nung flyt ko..then accidentally ko xia na pa rebook. na.. so need pdn ba ako mgbayad sa rebooking or hndi na ? thanks
PisoFare Philippines says
Hi, if hindi na po gagamitin, thus cancelled na po yung ticket, unless you will ask for a refund or transfer sa travel fund depending on the terms and conditions po ng ticket nyo
sheryl says
Mgpaparebook po SNA ako ng ticket from manila to Bacolod my flight is Nov 26 but need urgent ako na uuwi …gusto ko SNA b4 ng 26 flight nko …how much kya ung charge …thank u
jean says
hi po..!ask ko lng po..yung ticket ko po kasi pabalik dito manila is january 2 2017 ng 6:05 ng umaga sa cebu pacific pag pinarebook ko po buh un imbes na 6:05 ng umaga ei gawin sa hapon ng same date lng din po..same rebooking fee pa rin po buh babayaran ko?
Rosalinda casquejo says
Hi po magkano po ba ang kpng maparebook. International flight.
faye says
Hi, we bought a roundtrip ticket to cebu pac bound to Hongkong scheduled on June this year, it’s a promo fare. We wish to extend our vacation for another day. I tried to rebook our flight online but what the heck, they’re charging Php9,200 for the penalty plus spoilage Php1,200. It’s almost 3x higher than our purchased tickets! We just want to change the return flights and since it’s a roundtrip fare, it seems that both tickets fare are adjusted to regular fare. I tried calling their customer service, but no luck.
Is it possible that we can change the return flight (HKG-MNL) schedule without affecting the fare of MNL-HKG flight? Hope it does make sense.
Appreciate your response.
Thanks!
Pisofare.PH says
Hi po, there are times po talaga that penalities are really expensive, thus we always advise our readers to read terms and conditions of airline tickets before booking.
Richard Elegado says
What if mag book na lang ako another return flight? wala naman po bang problema if dalawa ang naka book sa akin? thanks
TED says
kapag sasakay sa Cebupac laging be on time and DON’T YOU EVER COME LATE OR REBOOK dahil sure YOU WILL BE SORRY.
Pisofare.PH says
yes, true…. but kahit naman po sa lahat ng airlines, dapat bawal po ma late ang dating. Thanks